Last updated on 13 September 2024
We respect your privacy. This Privacy Policy describes how Livvie B.V. (“Livvie”, “we”, “us”, “our”) collects, uses, discloses, and protects your information when you use the software and related services provided or operated by Livvie, including any functionalities, content, communications, websites, and other media (collectively, the “Service”), and subsequent updates of the Service.
Please read this Privacy Policy carefully before you start using the Service. If you do not agree with the terms of this Privacy Policy, do not use or access the Service.
We collect multiple types of information about you in when you provide information to us, you use the Service, or we obtain it from third parties.
Information you provide to us
When you create an account, you provide personally identifiable information, which may include your first name, last name, date of birth, country of residence, email address, and organisation name. When you use a paid service, we (or a payment processor) may also collect a tax identifier, billing address, and payment information.
As you use the Service, you may provide information about your preferences, diet, or business initiatives. We also collect messages you send to us such as comments, feedback, support requests, or other inquiries, that may contain personal information. This includes messages you send to us via the software, email, website, or social media.
You are not obligated to provide us with personal or other information. If you choose not to provide us with certain information, you may not be able to access or use parts of the Service.
Information collected by using the Service
When you use the Service, we automatically collect or generate information about you and your usage. This information includes which functionalities you use, links you click, and pages you visit. We also collect information about the device and connection you use to access the Service, including information about your operating system, device identifiers, internet browser, Internet Protocol (IP) address, approximate location, domain names, referring or exit URLs, date and time of usage, and diagnostic data.
Cookies and other tracking technologies
We (and third party partners) use cookies and other tracking technologies (such as web beacons) in the Service to collect and store information. This information is generally used to enhance the user experience and improve the Service, including to remember information such as settings and entries, automatically update the software, provide customised advertisements, analyse your usage across different parts of the Service, and track which emails are opened and which links are clicked.
We use cookies and other tracking technologies for the following purposes.
Through your web browser, you can configure your cookie and tracking preferences, delete cookies, or refuse cookies. Please be aware that if you refuse cookies, your user experience may be impacted and you may not be able to use parts of the Service.
Information received from third parties
We may receive data from third parties by default or upon request, such as upon the creation of an account with your Google credentials or via social media platforms. This information may include personally identifiable information such as your name, email address, date of birth, place of residence, profile picture, and other information you choose to make public. When you create a billing account through a payment processor, we may receive information about your tax identifier, billing address, and payment information. We may receive information about you from other users of the Service, such as a user who invites you to the service, or who shares your information as a contact.
We use your information for the following purposes.
We may disclose and share your information through the Service and to third parties as described below.
We do not sell your information to third parties as a data broker. However, note that certain laws may consider tracking technologies used for targeted advertising as “selling”. Third party services are not controlled by Livvie and not governed by this Privacy Policy. We recommend that you familiarise yourself with the terms and policies of third parties.
The information we collect through the Service may be transferred, stored, and processed in multiple countries by us, our affiliates, and third party service providers. Your information may be transferred outside of your country of residence and stored or processed in a country that has data protection laws different from your jurisdiction. We take steps to protect your information according to applicable laws.
By using the Service, you acknowledge and agree that your information is transferred, disclosed, and used in countries where we, our affiliates, and third party service providers maintain facilities and resources.
We care about the security of your information, and we use commercially acceptable and reasonable means to protect your information. However, please be aware that no security measure, storage, or data transmission is perfectly secure or impenetrable. Livvie can therefore not guarantee or ensure that information you transmit or store through the Service is absolutely protected from access, alteration, or destruction.
The Service may contain links to third party websites and services, including links from advertisements. If you follow such a link, any interactions and information you provide on third party services are not covered by this Privacy Policy. Livvie has no control over, nor responsibility for the information collected by third parties or the content of third party privacy policies and practices. We recommend that you inform yourself of the privacy policy and terms of any third party service before visiting or providing your information.
We retain your data for as long as necessary to carry out the business purposes as defined in the Terms of Service and this Privacy Policy, or as required by applicable law. When your account is deactivated, we retain your information for a commercially reasonable period to enable re-activation of the Service. If your account is part of an organisation that continues to use the Service, then we retain information that allows the organisation to continue to use the Service. We may retain certain information as needed to comply with legal and audit obligations, resolve disputes, enforce agreements, and for legitimate business interests.
We do not knowingly market or provide the Service to children under the age of 13 years, nor solicit information from children under the age of 13 years. If you are aware of any personal information that may be collected through the Service from children under the age of 13 years, please contact Livvie at hello@livvie.co to initiate appropriate action.
Depending on your jurisdiction, you may have certain rights regarding your information, including rights granted under the European Union and United Kingdom General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). You can request to exercise your rights according to below procedures, as required and permitted by applicable law and regulations. Where stated you can submit a request or contact us, you can send an email at hello@livvie.co.
If you are a resident of California, the CCPA grants you specific rights. This Privacy Policy describes the procedures to exercise your rights, including requesting information about how we process your information, how you can access, correct, and delete your information, and how you can opt out of the processing and sharing of certain information. We do not sell your information to third parties but note that tracking technologies used for targeted advertising can be considered as “selling”. We do not willingly or knowingly collect information from California residents who are 16 years or younger.
As a California resident, you have the additional right to request information about categories of personal information we collected, the sources from which personal information is collected, and the third parties with whom we shared your information in the past 12 months. We will not discriminate against you for exercising your privacy rights under the CCPA.
We may update this Privacy Policy to reflect changes in the Service, our practices, and applicable laws and regulations. At the top of this page, you can view the date the policy was last updated. We recommend that you review this Privacy Policy regularly to stay informed of any changes. If you disagree with this Privacy Policy or any changes, then you need to stop accessing and using the Service.
If you have any questions, feedback, or concerns about this Privacy Policy or want to make a request regarding your rights, you can contact us at hello@livvie.co.
